The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.Īnyone interested in saying hello to Boxy can access it by logging into our support portal.
Outside of office hours Boxy can help or create a ticket for when we are back in the office. Courtesy top web/mobile analytics company SimilarWeb, take a look at these charts. Utilize Boxy to help better explain your issue once you are transferred to a support representative. We know that Second Life's active userbase has been about 500-600,000 for over 10 years, but visits to the official website tell a different, more interesting story. It is however meant to help when we are unavailable or may be experiencing higher call volumes.įor premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries.
Second life blogs series#
Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!īoxy will continue to learn as we go. 2 days ago &0183 &32 Reflecting on the Wall Street Journals podcast series on the rise and fall (and rise) of Second Life, along with my own chats with him for the upcoming book, Second Lifes founding CTO Cory Ondrejka recently posted a thoughtful analysis on the topic in social media. SL Business Magazine: Business and marketing in Second Life (monthly magazine) Metaverse. The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)īoxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.īoxy has uses for all residents, from early adopters to fresh new faces.įor new and more casual residents Boxy is available to help them find the support they need.įor our seasoned veterans Boxy can offer support options for some specific requests. Boxy 3000 has been re-invented and given an extra 2000!īut wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. We are learning from some design flaws and moving forward with a more advanced bot.
To avoid confusions, please message me on Flickr before Thursday midnight SL time for the “Saturday Deals” logo, so it is easy to identify.I would like to introduce a new member of the Linden Support team, Boxy 5000.īoxy 5000 is a virtual assistant/support bot trainee.īut wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.
Second life blogs free#
The posting on Flickr and here is FREE of charge. The price of the items will remain at 75-100L. “Saturday Deals” will contain mainly the Saturday Sale items, but following our free labour spirit, we will open up “Saturday Deals” to all other Saturday sales events, and also to developers that are not currently involved in these events. Its the incredible shrinking spree in Second Life Read more. Hence, the name changed to “Saturday Deals” and the logo change. In this groundbreaking exploration of our developing participatory online culture, Axel Bruns establishes the core principles which drive the rise of. DeuxLooks inventory number may experience relief but shopping has lost some of its shine. We keep a fan group over on Flickr for the Saturday Sale, they now asked us to change the name and logo for the 2nd time. Second Life and Linden Lab are trademarks or registered trademarks of Linden. Unfortunately with success, comes pressure from competitors, they asked us to shut down, because they work hard to earn your money, and we are free labour. So watch out for new posts from several Blogging Elves on this blog. Dear All, just a few quick notes: Firstly, thank you all for your incredible support, we are now ranked 2nd and 3rd (old website) in Google search! Just behind “you know who”.
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